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Cultivating Success: Why Culture is the heart of an Operating Model

Peter Drucker, one of the most widely-known and influential thinkers on management was famous for this quote: “Culture eats strategy for breakfast.” As IQ continues to research more into operating models for the future, we have continued to see time and...

How Customer Experience Excellence is the ‘Secret element’ enabling Success.

The enterprise benefits of CeX are clear, increased customer loyalty, higher retention rates, positive word-of-mouth marketing and improved operational efficiency. It’s no surprise then that CeX is one of the core components propelling enterprises to become market...

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