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Visit our blog for regular news on everything from legislative changes and trends, to events and IQ Group updates.
Cultivating Success: Why Culture is the heart of an Operating Model
Peter Drucker, one of the most widely-known and influential thinkers on management was famous for this quote: "Culture eats strategy for breakfast." As IQ continues to research more into operating models for the future, we have continued to see time and again the...
How Customer Experience Excellence is the ‘Secret element’ enabling Success.
The enterprise benefits of CeX are clear, increased customer loyalty, higher retention rates, positive word-of-mouth marketing and improved operational efficiency. It’s no surprise then that CeX is one of the core components propelling enterprises to become market...
The payoff from reporting better data to APRA
Better superannuation data has already delivered better outcomes for super fund members but there’s been a lot to digest and now it’s time for a stocktake. We take a look at what that means for funds. Lots of funds have always had members interests at heart, and the...
CUSTOMER SPOTLIGHT
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