Cost to Serve – The changing face of technology costs

One of the fundamentally flawed assumptions we may be working to is that (as for most of history) People use technology… We are on the cusp of working in a business reality where we must lead, manage, and make decisions in an environment where Technology uses...

The 2024 Budget: An important step in the right direction

Don’t underestimate the importance of super on paid parental leave Much of the industry response to the Federal Budget has been centered on what it didn’t deliver. But amidst the chatter, let’s not overlook the critical move towards supporting gender equity within...

Navigating Accountability in the Age of AI

In the evolving landscape of financial services and technology, executives find themselves under growing scrutiny. The Financial Accountability Regime (FAR) calls for transparency, ethical behaviour, and personal responsibility. But with Artificial Intelligence (AI)...